Privacy Policy for Racket Hub
Effective Date: Mar/3/2025
At Racket Hub, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you use our app and website.
1. Information We Collect
We collect the following types of information when you use our app:
Personal Information: This may include your name, email address, phone number, and any other personal details you provide during registration or while using the app.
Transactional Information: Information related to transactions made through the app, such as listings posted, purchases made, and tournament registrations.
Usage Information: We collect data about your interaction with the app, including device information, operating system, IP address, and user activity.
Location Information: If you opt to share your location, we may collect and use this information to offer location-based features, such as finding nearby stores or tournaments.
2. How We Use Your Information
We use the information we collect for the following purposes:
To provide and improve our app’s features, such as marketplace functionality and tournament registration.
To communicate with you about your transactions, app updates, and new features.
To personalize your experience within the app.
To maintain the security and integrity of our platform.
To comply with legal obligations.
3. Data Sharing and Disclosure
We do not share your personal information with third parties, except in the following circumstances:
With service providers: We may share your data with trusted third-party service providers who assist with the operation of the app (e.g., analytics, hosting).
For legal compliance: We may disclose your information when required by law or in response to legal requests.
4. Data Security
We implement reasonable security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your information.
5. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to enhance your experience and analyze usage patterns. You can manage cookie preferences through your device settings.
6. User Rights
You have the right to:
Access, correct, or delete your personal information.
Opt-out of receiving promotional communications by following the instructions in our emails.
Withdraw consent for data processing where applicable.
To exercise any of these rights, please contact us at the email provided below.
7. Children’s Privacy
Our app is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Effective Date" at the top of the policy. We encourage you to review this policy periodically for any updates.
9. Refund Policy
Individuals - Ad/Listing Fees: Payments made for enlisting an ad or listing on the platform are non-refundable.
Store Owners - Subscription Fees: Payments made for subscribing to the platform to showcase your store are non-refundable. However, subscriptions are month-to-month and can be canceled at any time. The shop will remain active until the subscription period ends.
Tournament Registration Fees: Payments made for tournament registration fees are non-refundable.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:
Email: aaalhatem@rackethub-app.com
Phone: 55807214